FAQ

Who can buy from Key Hardware?

Key Hardware is open to the trade & public.

How do I buy online?

Buying products online with Key Hardware is easy. Either sign in or browse as a guest and you’ll be able to browse all our products and place orders. Delivery on 1000s of products where you see the add to basket icon next to them. Then simply checkout to complete your order.

How does buying online work?

Shop online and choose the items you need
Enter your delivery details
Enter your payment details
Receive your order confirmation via email (keep a note of your order reference)
We aim to deliver your order in 1-2 working days unless otherwise specified.

How much is online delivery?

Key Hardware delivers to Northern Ireland, England, Scotland, Wales & the Republic of Ireland.

Online deliveries to Northern Ireland are £5.00 including VAT and FREE on orders over £50.
Online deliveries to Mainland England are £5.00 including VAT and FREE on orders over £50.
Online deliveries to Mainland Scotland are £5.00 including VAT and FREE on orders over £50.
Online deliveries to Mainland Wales are £5.00 including VAT and FREE on orders over £50.
Online deliveries to the Republic of Ireland are £6.00 including VAT and FREE on orders over £50.

*Please note: delivery is to the mainland only and excluding highlands & offshore Islands

How do I buy in branch?

Buying in branch is easy. Drop into your local branch, pick up off the shelf any of the products you're looking for, head over to the checkout and pay. Job done!

Opening your account

How do I apply for a Key Hardware account?

Applying for an online account is easy and can be completed online here.

Payments and refunds

What methods of payment are accepted?

For online purchases, Key Hardware accepts the following payment forms:

Visa
Visa Debit
MasterCard
PayPal

Refunds

We're happy to refund any unopened and unused products within 30 days. If you have a problem with your online order and need to return it, please contact info@keyhardware.co.uk. For more information about our online order returns, click here.

Your information

What do you do with the information I provide?

All the information held by us about you or your company is for internal use only and remains strictly confidential. From time-to-time, we may use it to contact you regarding goods or services that might be of interest to you. If you'd rather not be contacted with offers, please either write to the Haldane Fisher or use our online contact form to have your information removed from our database.

How do I let you know about changes to my business or contact details?

If you'd like to update your details, simply speak to a member of the team in-branch or get in touch using our contact form. You'll need to tell us your account number before we can make any changes.

How do I close my account if I no longer need it?

If you'd like to close your account, simply speak to a member of the team in-branch or get in touch using our contact form.

Where can I get a copy of your Terms and Conditions?

To view a copy of the Key Hardware Website Terms and Conditions, click here.

Delivery

How do I book a delivery?

Speak to a member of the team at your local branch to book a convenient day for delivery. See our delivery page for more information.

Do you offer direct-to-site deliveries?

We do! Please speak to a member of the team at your local Haldane Fisher branch to arrange delivery. See our delivery page for more information.

How far in advance do I need to book my delivery?

Contact your local branch to find out more about our delivery time frames. Find your local branch.

Is there a charge for delivery?

Delivery charges depend upon products and the distance covered. Contact our branch directly for rates on delivery.

Special orders

I want a product that isn’t held in stock. How can I order it?

We aim to offer our customers the full range of products they need for each and every job. Though we stock thousands of items, due to space restrictions it's sometimes not possible to hold everything in stock. If you need something that you can’t find on the shelf, speak to a member of the team in your local branch. They'll source the product from one of our recognised suppliers.

How long should I expect to wait for my special order?

The waiting time for a special order can vary from product to product, supplier to supplier. A member of the team at the branch you ordered from will be able to give you a lead time indication.

How can I check if an item is in stock?

You can view stock levels by branch online.

I can’t find what I’m looking for, what should I do?

Ask a member of the team in-branch, and they'll either show you where you can find the product/s you're looking for, or source it if unavailable/out of stock.

I’ve purchased faulty goods. How do I exchange them?

You will need to complete our returns forms online. Please click here to view our return and cancellation policy.

Opening Times

Are you open bank holidays?

We always aim to be open when you need us - bank holidays are no exception! Click here for opening and closing times.

Recruitment at Key Hardware

I'm interested in working for Key Hardware; how can I get more information and apply?

Please refer to our careers site for information about our vacancies. Click here to view our latest vacancies.

Feedback

How do I make a complaint?

Please first contact the branch concerned and speak to a member of the team regarding your concern or complaint. If you're unable to visit or contact your local branch, you can either email us using our contact form, or write to us at Customer Relations, Key Hardware, Unit 43 Argyle Business Centre, N Howard St, Belfast BT13 2AU.

How can I send positive feedback about Key Hardware?

Your feedback, good or bad, always helps us to improve. Send feedback using our contact us form, write to Customer Relations, Key Hardware, Unit 43 Argyle Business Centre, N Howard St, Belfast BT13 2AU.

Can't find your question?

If you can't see the answer to your question here, contact us using our online form.